About working for P•O•E
P·O·E is a workplace planning and solutions firm that specializes in designing human-centered interior environments that support the happiness of the individuals who use them. We believe interior space should provide an invisible energy for its users to thrive. With more than 30 exceptionally talented members, you will be joining a team of expert resources who work collaboratively to solve problems and guide our clients with design thinking. As a Best in Class Haworth dealer, P·O·E utilizes global workspace research and product development and discovers what impacts people, to create places that work.
If you feel like you have what it takes to help people work better, be a part of a fun and supportive team, and continuously learn and grow into a career please reach out to careers@poe-inc.com. We are always interested in speaking to exceptional humans.
Commitment To Diversity
P·O·E is rooted in trust, transparency and cultivates a positive environment, encouraging members to have fun and let their individual personalities shine. We encourage one another to be good stewards of our environment and our community by always striving to do the right thing. Doing the right thing means going above and beyond what is required to accommodate everyone of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability, political belief, religion, or any other characteristic that makes our employees unique. Our unique human capital is the most valuable asset we have and we are committed to making P•O•E a place where all people have access to psychological safety, career growth, acceptance and fair benefits.
P·O·E’s diversity initiatives include:
-Health, vision and dental insurance available for domestic partnerships
-Paid parental leave for any new parent regardless of gender or marital status
-Flexible work/life balance to accommodate members’ various needs
-Fostering a culture rooted in respect and acceptance of all P•O•E members
Equal Opportunity Employer
P·O·E is an equal opportunity employer and considers all qualified applicants for employment. In accordance with all applicable federal, state, and local laws, P·O·E does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, ancestry, age, disability, genetic information, veteran status, or any other legally protected class.
Company Benefits Package
These are the current P·O·E benefits that can change on a yearly basis. You also have access to a financial wellness program, an employee assistance program, HSA, FSA, a hybrid work environment, and more!
401K/SAFE HARBOR: Tax deferred employee contributions into a 401k plan, plus an annual company provided, contribution in the amount of 3% of total compensation. (Plan Eligibility based on biannual entry dates after 1 year vesting schedule)
HEALTH/DENTAL/VISION: Anthem Medical with a portion paid by P·O·E for employee & dependents.
Mutual of Omaha Dental Plan 50% Paid by P·O·E
Anthem Vision
LIFE INSURANCE/ AD&D: Life Insurance (company paid AD&D if member signs up for basic Life Insurance)
PAID HOLIDAYS: (11) Paid holidays per year
PAID TIME OFF: (3) Weeks 1st through 5th year (prorated the first year).
(4) Weeks 6TH year through 9TH year.
(5) Weeks 10TH year through 24TH year.
(5) Wellness Shared Time Off Days in 2023
-Hybrid and flexible work schedule
EQUIPMENT: $40/month reimbursement for use of personal phone
List of Job Opportunities
Director of Client Development
Meaningful Purpose:
The Director of Client Development is the business representative with whom a client has the most one-on-one interaction with. The DCD is responsible for ensuring the needs of our clients are being met and the POE team is responding to client expectations. The DCD is also responsible for assisting in the generation of New Business Development then maintaining the client relationship once the new clients are established.
Valued Mindset & Experience:
The guiding characteristics and knowledge you exhibit to drive POE’s culture and results.
- Relationship & Trust – builds strong relationships & trust internally and externally
- Time Management – meets deadlines and expectations, communicates clearly
- Organizational skills – proactive rather than reactive approach
- Adaptability – be flexible but focused
- Listening – listen first then explore then respond to understand clients’ needs
- Confident – must be highly self-confident in assertive not aggressive manner
- Determined – must have a strong desire for success, self-driven and results oriented
- Customer First – Seek to understand root issues and deliver above expectation
Your Impact:
You will make a difference through fulfilling endeavors.
Customer Experience
- Deliver an exceptional customer experience
- Takes ownership in team result
- Be an invaluable resource as a knowledge leader & solution provider
- Impeccable follow through internally & externally
- Comfortable and conversant in proactively discussing & resolving business issues
- Stay up to date with major furniture lines, new product introductions, secondary lines, industry practices, emerging service offerings, etc. to create customer value
Lead Sales Team
- Leadership of selling team – weekly review of projects: keep the team on target & set priorities
- Manage POE resources to capture business – maintain project timelines
- Create action steps to move the needle to win business – create solutions to grow business
- Show initiative in team building fostering trust, accountability, and cohesion
- Client advocate for internal order fulfillment performance and service solutions
Build Revenue
- Close $3M in sales with existing customers and new business resulting in 20+% gross profit
- Negotiate well with clients and vendors on behalf of POE & maintain financial expectations
- Develops strategic plans to achieve goals of sales volume, gross margin, and overall profit
- Utilize Salesforce to track opportunities and financial pipeline in a timely manner
New Business Development (50%)
- Develop strategic relationships with clients, key influencers and A&D
- Develop and maintain strategy to hit all sales goals
- Drive & confidently present POE solutions with services & products
- Prospect & follow up on opportunities
- Maintain & track KPI’s
Technology: MS Outlook, Power Point, Word, Excel, Salesforce, My Resource Library
Installer
Meaningful Purpose:
As an Installer at P·O·E, you bring our clients’ dreams to life and embrace the physical fruit of your labor. With the autonomy to mobilize and deliver safe, well-constructed environments, you build lasting satisfaction and fulfillment.
Valued Mindset & Experience:
The guiding characteristics and knowledge you exhibit drive P·O·E’s culture and results.
- CRAFTSMAN — Utilizes trade skills to create clients’ vision with precision and beauty
- PROFESSIONAL — Exhibits conduct and appearance that earns respect from clients and team members
- ALERT — Keen awareness of surroundings; takes action to safeguard members from avoidable risks and protect our clients’ investments
- INDEPENDENT — Self-motivated to prioritize daily tasks and ensure responsibilities are fulfilled
- INQUISITIVE — Driven to further develop skills and expand industry knowledge
- SANGUINE — Embraces unexpected situations with wit, clever solutions, and integrity
Your Impact:
You will make a difference through fulfilling endeavors.
PREPARATION
- Possesses the physical strength and stamina required to lift and move furniture and boxes
- Qualified to legally drive a commercial van or box truck, operate dock, and other warehouse equipment
- Prepares for tasks by reviewing project details and drawings, confirming necessary materials and tools are on hand, ensuring truck contains safety equipment and cargo is secured for transport
- Maintains a neat, clean, and safe work environment by containing all trash and debris and ensuring all tools are functioning properly
- Crafts the arrangement of activities to ensure the installation is completed effectively, efficiently, and skillfully
INSTALLATION
- Able to interpret and install furniture according to installation drawings and follow written and verbal instructions
- Adept with careful execution of building systems furniture, including basic electrical component installation
- Utilizes manufacturer resources to learn about and aid in project installation
- Possesses desire to engage with clients and/or team to resolve and complete project expectations prior to departure from job site
- Thoroughly inspects job site upon installation completion ensuring all tools and equipment have been retrieved and workspace and furniture are clean
- Clearly communicates outstanding scope of work to team and provides detailed documentation with descriptions of components necessary for project completion
CUSTOMER SERVICE
- Respectful of clients’ privacy while working within their space and by keeping noise to a minimum
- Consciously listens and analyzes what clients are communicating and provides reassurance their desired outcomes will be fulfilled
- Takes initiative, provides prompt action, clarifies questions, and shares helpful information satisfying needs and creatively solve problems
- Delivers exceptional customer service with warm and professional communication that demonstrates willingness to exceed expectations
Service Specialist
Meaningful Purpose:
A Service Specialists provides a cohesive approach to resolving warranty and punch list issues. Their ability to take instant ownership from discovery of an issue through the design, coordination, and installation of the solution reduces complexity for our members, drives completion for clients, and restores the peace of mind in delivering client satisfaction.
Valued Mindset & Experience:
The guiding characteristics and knowledge you exhibit to drive POE’s culture and results.
- DEDUCTIVE – Ability to see the overall picture and break issues down to uncover the root cause
- INDEPENDENT – Self-motivated to prioritize daily tasks and ensure responsibilities are fulfilled
- CONSCIENTIOUS – Possesses the desire to do what is right and adheres to company policies and procedures
- ANALYTICAL – Uses observations and interprets data to untangle complexity and solve problems
- CREATIVE — Visualizes outcomes and channels thoughts and emotions into constructive solutions
Your Impact:
You will make a difference through fulfilling endeavors.
SPECIFICATIONS
- Accountable for translating field issues into specification information, including product, finish, and pricing details, ensuring the quality of our solutions is efficient and consistent with the client expectations
- Utilizes design programs, to accurately record specification information to allow for order placement
- Double checks all product specifications with a team member before order placement, confirming the product, pricing, design intent, product intent, and space requirements are aligned and accurate
- Produces or secures labor quotes for the scope of services required to install the specified products
- Skilled with reading architectural drawings and the ability to translate installation details to the team
ORDER MANAGEMENT
- Develops, distributes, and manages all purchase related forms preserving the design specifications and scope of services, accurately translating the pricing strategies, and aligning delivery times with project schedules
- Proactively monitors and effectively communicates order information to members and clients, as well as project information to ours partner to manage risks and guide the process to success
- Facilitates and resolves product and project issues with our vendors related to pricing, lead times, shipping, receiving, damage, punch, and warranties to protect client and P·O·E from absorbing avoidable costs
- Coordinates invoicing requirements to align with firm goals, project progress, client requirements, and accounting processes, as well as resolves aging invoices collaboratively
INSTALLATION CLOSEOUT
- Serves as the nucleus between clients and multiple internal teams to facilitate warranty and installation closeout
- Creates and provides updated drawings to specify project closeout action items
- Crafts the arrangement of activities to ensure the installation is completed effectively, efficiently, and skillfully
- Consciously listens and analyzes what clients are communicating and provides reassurance their desired outcomes will be fulfilled
Project Coordinator
Meaningful Purpose:
The Project Coordinator supports our selling teams and is responsible for the entire sales order fulfillment process including creating initial quotes and management of orders from order entry through punch list. Once the order is purchased, customer communication is key to success in client satisfaction and order fulfillment.
Valued Mindset & Experience:
The guiding characteristics and knowledge you exhibit to drive POE’s culture and results.
- DETAIL ORIENTED – Organizational skills, being thorough with consistency ensuring quality control
- CONSCIENTIOUS – A desire to do what is right and careful attention to the process and procedures
- TEAM PLAYER – Clear and timely communication with team on what is needed to complete tasks
- DISCIPLINED – Constant and timely communication with clients with project updates, concerns, etc.
- POSITIVE ATTITUDE – Having a state of mind that envisions and expects favorable results
- TIME MANAGEMENT – Able to use time effectively and productively to meet priorities and deadlines
- PROACTIVE – Have the foresight to act rather than responding to problems; problem solving
Your Impact:
You will make a difference through fulfilling endeavors.
PROCESS CONTROL
- Maintain our NPP process to ensure accuracy and completeness of information
- Ensure PO’s, Proposal Sign offs and deposits are received prior to order placement
- Make sure information is handed off between roles within the team and communicated with clients
- Managing Invoicing & taking ownership of the monthly billing forecast
- Setting up information property in Khameleon when creating projects
- Following protocol in setting up project folders for all new projects
- Maintenance of all vendor & client info in Khameleon
- Reviews and proofs vendor order acknowledgement details; ship to, bill to, contract number, pricing and produce specs for completeness
- Sends purchase orders to manufacturers and installers with required details and dates
- Manage warranty claims and customer service needs
ORDER MANAGEMENT
- Develops, distributes, and manages all purchase related forms preserving the design specifications and scope of services, accurately translating the pricing strategies, and aligning delivery times with project schedules
- Proactively monitors and effectively communicates order information to members and clients, as well as project information to ours partner to manage risks and guide the process to success
- Facilitates and resolves product and project issues with our vendors related to pricing, lead times, shipping, receiving, damage, punch, and warranties
- Coordinates invoicing requirements to align with firm goals, project progress, client requirements, and accounting processes, as well as resolves aging invoices collaboratively
- Maintains and executes pricing and specifications for client standards and simple products
CUSTOMER SERVICE
- Delivers exceptional customer service with warm, welcoming communication that is enthusiastic, upbeat, and demonstrates willingness to exceed expectations
- Take initiative, provides prompt action, clarifies questions, and shares helpful information satisfying needs and creatively solve problems
- Consciously listens and analyzes what is being communicated, picking up on intent, content, and emotion to hear, understand, retain, and react with empathy